Shipping & Delivery
Where does the order ship from?
Many of our items ship from our warehouse in New York (ZIP 14760). However, depending on your location and the items you are ordering, we may ship some items directly to you from the manufacturer. In order to expedite your order, items may ship in multiple packages at no additional cost to you.
When will my order ship?
In-stock products will ship within 1 business day. If an item is in stock, this processing timeframe will be indicated in the product description (just above the "add to cart" button).
If an item has a longer processing time, this will also be indicated on the product page.
Some of our items will ship to you directly from our suppliers, at no additional cost to you, so you may receive multiple packages. Your special order or custom items will also ship separately, and may take longer to process.
What's the order cut-off time for same-day shipping?
Orders for in-stock items placed by 11am Eastern time, Monday through Friday, will ship out that same day.
We do not ship on weekends or holidays. Weekend or holiday orders will ship on the next business day. We observe all federal holidays.
International orders: Your order will not ship the same day, as we hold all international orders for additional bank verification before shipping. Please review the International Orders page for details.
How can I tell if an item is in stock?
Just above the "Add to Cart" button on the product page, you will see the product availability listed. "Ships within 1 Business Day" means it is in stock.
How are weekend orders handled?
In-stock items ordered on a Saturday or Sunday, or on a holiday, will be shipped on the next business day.
Will multiple items ordered ship separately?
Not mecessarily. We charge you for one shipment only, so all ordered items will ship together. Occasionally though, we may decide to split your order shipments at our discretion. If you need an "in stock" item faster, and don't want it delayed by items with longer processing times, we suggest you order it separately.
We ship all ordered items in one package. If there is a longer processing time on some items, and if we decide to ship part of your order separately for your convenience, we will cover the cost of the extra shipment and the shipping method will be at our discretion.
How & when will personalized/customized/made-to-order items ship?
Any items for which you have made graphics selections, or any other personalized or customized product selections, may ship directly from our suppliers to you. If you ordered multiple items, you may receive multiple packages. The first package to ship will always ship using your selected shipping method (if selected). Other packages may ship with a variety of methods. You will never be charged any more than the original amount you paid for shipping when you checked out, no matter how many packages you receive.
Check your product's processing time on the product page!
Can I place a backorder for an out of stock item?
We are doing our best to keep inventory levels and availability updated. We do not accept backorders. If we know that an item is out of stock, our website will indicate as such, and you will be unable to place an order for that item until we receive it back in stock. You will be able to sign up for a “back in stock” notification email.
What do the different order statuses mean?
The normal order status is "awaiting fulfillment". Your order will be in this status until your order ships, if the item is in stock. If you order items that require a longer processing time because they are made to order, your entire order will be held to ship together. However, on occasion, some items in your order may ship separately at no additional cost to you. In that case, your order status will change to "partially shipped". If your ordered item is still in process or being made to order, your status will read "awaiting shipment". As soon as your package ships, the status will change to "shipped" and you will receive an email with tracking info. If you did not create a customer account at checkout, you will not be able to access order status information, but you will still receive an email with tracking info.
How much does shipping cost?
Calculating shipping charges is more complicated today than it has ever been, and cost is based on weight and dimensions of the products ordered, in addition to the delivery address. We offer you a choice of several shipping methods that you will be able to view after adding items to your cart.
Can I estimate shipping before checking out?
Simply add the items that you would like to your Shopping Cart, visit the "View Shopping Cart" page by clicking on the link at the top of all website pages, enter your ZIP Code into the "Get a Shipping Estimate" box and click the "Get Estimate" button.
What shipping methods are available?
US Postal Service:
USPS First Class (USA only): Generally 3-7 business days but not guaranteed), to give you a lower-cost alternative for items under 13oz.
USPS Priority Mail: Generally 2-3 business days but not guaranteed.
USPS Express Mail: Overnight to some locations, generally 2 business days - guaranteed delivery. Please expect 2 business days.
Please check www.usps.com for further information on shipping timeframes to your delivery zip code. In-stock items ship from zip code 14760
Fedex/UPS Ground: 1-7 business days.
Fedex/UPS 2nd Day Air: Delivers on second business day - guaranteed. NO Saturday delivery.
Fedex/UPS Overnight: Delivers on next business day. NO Saturday delivery.
See delivery timeframe maps here.
Occasionally, we may choose to upgrade your shipping method at our discretion, at no additional cost to you.
Is signature delivery included?
No. For your convenience, and to keep your costs lower, items are shipped without requiring a signature for delivery. This means your carrier may leave the package unattended and visible at your address.
We are not responsible for loss, misdelivery or theft of packages. If you have package thefts in your area or you do not want packages left without a signature, please communicate that to us prior to your order shipping so that we may add signature delivery.
Please note that an additional fee will apply for signature delivery.
Can I add signature delivery or insurance?
If you do not want packages left without a signature, or you want insurance, please communicate that to us immediately after placing your order. We ship quickly, often the same day. So we will need to hear from you prior to your order shipping. Please note that an additional fee will apply for signature delivery and additional insurance.
How does the free shipping offer work?
All orders over $35 always ship free. THIS IS A LIMITED-TIME ORDER TOTAL AND SUBJECT TO CHANGE.
Total is product price before tax & shipping.
If you are applying a discount coupon code to your order, your order total will be reduced. Free shipping will apply if your final order total after the coupon is applied is over $35.
If you check out with free shipping and then you cancel items out of your order to bring your total to below $35, your refund will be reduced to cover the applicable cost of shipping the items not canceled.
Free shipping applies to continental USA orders only. Free shipping does not apply to international orders or dealer orders.
When shipping is free, we will use our choice of shipping method. If a specific method is desired, select & pay for it at checkout.
Can I choose my ship method if I'm getting free shipping?
Can I ship to an address that's different to my billing address?
Your billing and shipping addresses should match. If they do not, we will do additional verification before shipping your order, and this could delay your order processing time.
Can I ship to a freight forwarding facility (for overseas shipments)?
No. We will contact you, and we will cancel and refund your order if we see that it's shipping to a freight forwarding facility.
Can I ship to a hotel?
No, we will not ship to hotels. We will contact you, then we will cancel and refund your order.
Can I ship to a PO Box address?
The US Postal Service will deliver to P O Boxes. Fedex/UPS will not. Please do not enter a P O Box address if you plan to select Fedex/UPS as the shipping method. Our system will generate shipping labels automatically based on the address you enter. We cannot manually check each address and nor can the carriers. The carrier will receive your package and at some point, will redirect it back to us as undeliverable (which can take weeks), and you'll then need to pay for re-shipment.
Can I ship to an international destination?
Yes, we ship outside of the United States, with the exception of certain products as regulated by U.S. Export Control regulations. Review our full International Order Policy.
Can I ship to an APO/FPO military address?
Yes. We will ship using US Postal Service. However, we must comply with U.S. Export Control Laws and Regulations. Restrictions are applicable to some products. These will be noted on the product detail information. You will be contacted we cannot legally fulfill your order, and you will have the option to provide us with a U.S address for shipping.AFTER SHIPPING
Where can I see when my order was shipped?
You will receive email updates with tracking information when your order ships. Check the status of your shipment by logging in to your account, if you created that account BEFORE or while placing your order. If you create an account AFTER placing an order, that order's history will not be available.
You sent me a tracking number, but there's no available information.
Often, tracking info is not available on the first day of shipping. Please wait up to 24 hours and check again. In addition, the US postal service is not required to scan or track first-class or priority mail. Sometimes they do, sometimes they don't. Please review delivery timeframes for your shipping method and allow for holiday and weather delays.
If you contact us, please understand that we can only see the same information that you can see on your tracking.
I made a mistake in my shipping address.
If you enter the wrong address and a package is still en route, notify us immediately. If the carrier can locate and intercept the package, they will re-route it to you.
If a package is delivered to that wrong address that you entered, unless the recipient turns the package over to the mail carrier, or unless you have a way to recover the package from the recipient, there is nothing we can do.
if the address you entered is invalid or doesn't exist, the package will return to sender. We will wait to receive it, then we will contact you to find out if you still want the items. If so, shipping charges for the re-shipment will apply. Please be patient, as the return to sender process can take a couple of weeks.
I think my package is lost or mis-delivered.
After we provide you with tracking information showing a mail carrier pick-up, we are not responsible for loss, misdelivery or theft.
However, we will work with you to open a case with the relevant mail carrier and will request that they investigate.
Why is it taking so long to deliver my package?
Please understand that after a package has left our hands and is in the hands of the mail carriers, we have no control over what they do with it, or how long they take to deliver it. Is there a federal holiday? Is there bad weather in your area? These can affect delivery timeframes. Sometimes, random, unexplained delays occur.
The "estimated" delivery dates provided by mail carriers are just that - estimates.
The only guaranteed shipping methods (ie. guaranteed delivery date) are Fedex/UPS 2nd Day Air and Overnight services.