We want you to be completely satisfied with your purchase. We accept returns within 30 days from the delivery date, with some restrictions for specific items. Any items with restricted return periods will be clearly indicated in the product description on the product page and in your order confirmation email.
SHIPMENT DAMAGE/INCORRECT ITEM SHIPPED Please examine the outer box and all contents of your order immediately upon receipt, for any signs of wrong item(s) shipped/damaged goods or shipping errors. Please take photos of any damage/defect, as this helps us address issues with mail carriers. Do not attempt to make repairs yourself. Contact us right away.
HOLSTER ISSUES The holster you ordered may not be "the one" for you. We'd be happy to help advise you, and to make suggestions that might be more workable for your specific circumstances. We've helped thousands of customers find great carry solutions over the years. Please don't hesitate to call, chat with us or email us and see if there may be other solutions for you - we'll set up a return for refund or exchange accordingly.
RETURN OPTIONS We have several options for return available, but in all cases, the returned item/s must be unused, with all product tags/wrapping/packaging, in a condition that allows resale to another customer.
RETURN PROCESS We ship products from a variety of locations around the country. The return address will vary, depending on the item being returned. To avoid delays and lost returns, please do not ship returns to the address on your order package.
Please complete the online return request form by clicking the button at the bottom of this page, and a customer care representative will respond within 1 business day to provide you with the correct return address and any additional information you may need. This is the first step in the return process.
After we provide you with a return address, you'll ship your return item/s using any shipping method you choose - please get a tracking number and retain this until we notify you that your return has been processed.
Please allow us up to 7 business days from the delivery date to process your return.
RETURN FOR REFUND We will notify you by email that your refund has been processed. Please allow an additional 2-4 business days after you receive this email, for your bank to reflect the refund on your account. We do not refund shipping costs.
RETURN FOR STORE CREDIT Your store credit will be issued in the form of an emailed gift card, and you will have 6 months in which to spend your credit on anything in the store.
RETURN FOR EXCHANGE On the return form, please list the name of the product you want, plus size/color/other options. For faster processing, please cross-check the product page to make sure that you list all option selections (we will contact you if we need additional info). We will email you an order confirmation for your exchange item/s.
If your exchange item costs more, we will email you an invoice for the difference. If it costs less, we will refund the difference on the card used for the purchase. We will notify you by email when your exchange is processed (we will ship ONE free exchange shipment per order). Free exchange shipping is available for USA customers only.
RETURN REQUIREMENTS CUSTOM PRODUCTS: Personalized, customized, made-to-order items and some holsters may have manufacturer-specified, shorter return periods or return restrictions. If so, this will be indicated on the product page and in your order confirmation email. Bargain Bin items are non-returnable.
PRODUCT PACKAGING: Items must be returned with product packaging and with all relevant documentation/instructions, parts etc. enclosed. If the protective or original packaging has been defaced in any manner or is absent upon return, or if related parts, inserts and/or instruction pamphlets are absent, processing of your return will be delayed until such time as we can obtain replacement packaging and parts from manufacturers - any associated costs for replacement packaging will be deducted from your refund. Please check your item before you ship it back to ensure that it is in new, resalable condition.
PURSES: The returned item must be unused, with all product tags still attached as well as hardware wrapping and plastic still in place and all extra packaging such as dust bags included ie. the returned purse should look exactly as it did when you received it, in a brand new condition that allows resale to another customer. Purses that have been used, with hardware wrapping and tags removed, may not be returned even if loose packaging has been saved.
APPAREL: Apparel must be unworn, unwashed, and have all tags attached. Non-apparel items must be unused with wrapping/tags - items should be in the same condition in which you received them.
RETURN CONDITION: Because of the nature of many of the items we sell, eg. holsters that are worn on the body, our returns department thoroughly inspects each product that is returned. We reserve the right to refuse returns if there is evidence that items have been used or washed, if there is obvious wear and tear, if there are marks, stains or odors on the items (eg. deodorant, fragrance or smoke). We will not accept any item returned in a condition that doesn’t allow the item to be resold to another customer.
RETURN PACKAGING: All returned items, especially purses, must be shipped back in a box large enough to comfortably fit the product without folding or crushing. We cannot accept any item compromised by being stuffed into a too-small box.
PROMOTIONAL PRODUCTS: If we sent you any free promotional items with your order, these must also be returned.
RETURN DEADLINE: Package must be delivered to us within 30 days of the date on which your order was delivered.
ORIGINAL SHIPPING COSTS: The shipping paid on your original order was spent on getting your order delivered to you. This cost is not refundable.
GIFT RETURN If you are returning a gift item, you will need to provide us with the purchaser’s information so that we may find the order in our system. We can refund the purchaser, or we send you an exchange item or issue you with store credit. Please make sure we have your contact information and be sure to inform us if you do not want the purchaser to know about your return, or they may receive email notification of return processing.
MADE TO ORDER/PERSONALIZED/CUSTOMIZED ITEMS If your product has any kind of personalization/customization (eg. engraved Glock slide cover plates, engraved pendants, certain holsters), unless there is a defect or error on our part, our policy is that the sale is final and no refunds will be made. If a product has return restrictions, this will be very clearly indicated on the product page.
DEFECTIVE ITEMS Occasionally, it happens. If there's something wrong with the item you received or if we made a mistake, please let us know when you complete your return request form, so that we can arrange for special handling of your return. In the case of a defect, we ask that you please upload photos as well. If you have trouble uploading, just email them. That will help us better understand and address the issue with manufacturers. We will arrange for return shipping of the defective item and we'll take care of a replacement or a refund. We want you to love your item/s and we will do whatever it takes to resolve any issues.
If you are unsure about any part of the returns process, we will help you determine the best course of action. We want you to be happy!