SPECIAL EXTENDED HOLIDAY RETURN PERIOD: For orders dated November 24 through December 14, returns can be made through January 15, 2018.
Enjoy peace of mind and a hassle-free 30-day return period.
We want you to be completely satisfied with your purchase. We accept returns within 30 days from the delivery date, with some restrictions for specific items. Any items with restricted return periods will be clearly indicated in the product description on the product page and in your order confirmation email.
SHIPMENT DAMAGE/INCORRECT ITEM SHIPPED
Please examine the outer box and all contents of your order immediately upon receipt, for any signs of wrong item(s) shipped/damaged goods.
We ship products from a variety of locations around the country. The return address will vary, depending on the item being returned. Please contact us, preferably by email, so that we can provide you with the correct address. We will respond within 1 business day.
For faster return processing, a return form should accompany every return. Returns submitted without a return form may cause a processing delay. We will send you a link to the form when we provide you with the return address. You can also download the form here:
We do not refund original shipping costs. We do not cover return shipping costs.
Please use any shipping method you choose to return your item to us. Please use a trackable shipping method, so that you have a record of your shipment. Insurance is not required, but is recommended.
You may return eligible items for a refund, a store credit or an exchange.
Refund - we refund the product price minus original shipping fees and any applied discounts (eg. coupon code promotions).
Store Credit - this is issued in the form of a gift card with a coupon code to be entered during checkout. The card will never expire.
Exchange - we will gladly exchange your return for a different color/size or a different product. We will ship your exchange item for free. If the exchange item costs more, we will charge the difference to the card used for the purchase. If it costs less, we will refund the difference. We will ship one exchange per order free of charge. Subsequent exchanges will incur shipping fees. Please allow 2-3 business days after return delivery for exchange processing. We will email you when your exchange order ships.
If you are returning a gift item, you will need to provide us with the purchaser’s information so that we may find the order in our system. We can refund the purchaser, or we send you an exchange item or issue you with store credit. Please make sure we have your contact information and be sure to inform us if you do not want the purchaser to know about your return, or they will receive email notification of return processing.
MADE TO ORDER/PERSONALIZED/CUSTOMIZED ITEMS
If your product has any kind of personalization/customization (eg. engraved Glock slide cover plates, engraved pendants, certain holsters), unless there is a defect or error on our part, our policy is that the sale is final and no refunds will be made. If a product has return restrictions, this will be very clearly indicated on the product page.
Occasionally, it happens. If there's something wrong with the item you received or if we made a mistake, please let us know so that we can arrange for special handling of your return. In the case of a defect, we ask that you please email us with photos, or text them to 916-756-5330. That will help us better understand and address the issue. We will arrange for return shipping of the defective item and we'll take care of a replacement or a refund. We want you to love your item/s and we will do whatever it takes to resolve any issues.
If you are unsure about any part of the returns process, please contact us and we will determine the best course of action. We want you to be happy!
Call (866)957-1117 between 8:00am and 4:30pm Pacific time.