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Shopping & Ordering

SHOPPING

Do you mail catalogs or brochures?

We don't have plans to print or mail catalogs in the near future. To help you stay connected, be sure to check out our website regularly, follow us on social media and sign up for email!

Troubleshooting checkout problems

Shipping or Billing Address Errors:

If you receive an error message on the Shipping Address page, please check the address that you entered for typos, misspellings, or abbreviations. Also check for unnecessary spaces in the address fields.

In most cases, spelling errors, extra spaces, and/or abbreviations in the city field cause this error message. 

Billing information error message:

If you receive this message after you have attempted to submit your order, you may want to check the following:

1. Ensure that there are no typos or misspellings with your name, street address, city, state, and zip code.
2. Verify that your billing address on your credit card bill is exactly the same as you have entered.
3. If you've recently moved, call your issuing bank to ensure that your bank has updated their online transaction database. In some cases, the address they have in their online address verification system is outdated.
4. You may want to try an old address, because in some cases, it takes awhile for banks to update their information. 

** Please be aware that with each checkout attempt, your bank places funds on hold.  In many cases, submission of a valid credit card number with an incorrect billing address will still result in a hold on your account. If this occurs, please note that those authorizations will drop off your account within 2 - 4 business days depending on your issuing bank. We can't control this. 

Processing Error Message:

"We are unable to process your order at this time because the payment processing system is unavailable. Please try again later."

On rare occasions, the issuing bank verification system or our partner online verification system is down. At these times, no authorizations or transactions can be processed. These outages are rare and normally only last a few minutes. No authorizations or holds on your funds will be processed and nothing will be charged to your card. We recommend that you attempt to place your order again later (contents of your cart will still be there) or contact our Customer Service department.

 

ORDERING

How do I place an online order?

Add to Cart: 

Simply click on "Add to Cart" for the item you wish to buy.

To remove an item, view your Shopping Cart by clicking on the pink shopping bag icon at the top right of the home page & go to your cart. Change the quantity box to ZERO. This will remove the item. 

To change the quantity of items, go to your Cart and change the number in the box under the "Qty" column.

At this time, we accept and deliver orders within the United States and select International locations. 

Signing Into My Account:

If you are a returning customer, and have finished adding items to your shopping cart and want to check out, you will be prompted to sign in by providing your e-mail address (login) and password. You can also check out as a guest.

Shipping Address:

Make sure to provide precise city, state, and zip code information. Many times abbreviations, misspellings, and other typos can result in errors in this section.

You can add, edit, or delete shipping addresses while you are in this step of the checkout process.

Shipping & Packaging:

After entering the "ship to" addresses, you can select a shipment method for your order. Delivery charges will be applied according to your selection.

Payment Information:

You can pay by credit, debit or GunGoddess gift card

Only one credit or debit card can be used per order. 

Multiple GunGoddess gift cards can be used.

Only one promotional offer code can be used towards an order. Promotional offer code cannot be combined or redeemed for cash or credit.

Order Confirmation Email:

Immediately after you have successfully placed your order, you will receive an email that contains information regarding the details of your order. The order confirmation email is your receipt that can be printed for your records. The order confirmation email includes your order number (the same number that appeared on our web site after successful submission of an order), the details of the products and corresponding prices, any credits or promotional discounts, taxes, shipping charges (if applicable), your ship-to and bill-to information, and the ship method.

Can I call in my order?

Concerned about giving your credit card number or personal information over the internet? We don't blame you! We use the highest level of encryption possible to prevent the theft of your information. The green address bar, "https" or lock symbol that you see when you are on every page on this website (not just the checkout pages) are your assurance of this. However, we realize that some people still would prefer not to send their sensitive information over the internet. To place orders via phone, just contact us at 866-957-1117 between 8am and 4:30pm Pacific time, Monday - Friday. 

How can I check shipping costs before checking out?

You can check your total costs including shipping by selecting the items you want on the web site & adding them to your cart. Then go to the checkout section and enter your zip code. You will be able to see your total including shipping without having to enter payment information. 

Where can I check the status of my order?

Whether you checked out as a guest or through your customer account, you will always get an email with your order confirmation as well as an email with tracking info when your order ships. Save the email and check the link for shipping updates. You can also visit this page at any time to check your order status.

When will my order ship?

Check the individual product pages of the items you ordered. If an item is in stock, it will say “Ships within 1 business day” just above the “Add to Cart” button. This is the same area where you will see what the processing time on an item is, if it is not in stock.

Can I add to or change an order once it's been submitted?

Possibly.  In general, orders are sent immediately to our warehouse and suppliers for fulfillment. Many orders will ship within an hour of being placed, so it may be difficult to find your package and stop your shipment. However, please contact us and we will do our best - the faster we hear from you after placing your order, the better!

Why am I having trouble creating an account and/or submitting an order?

To create an account or place an order on our site, your browser must be set to accept cookies. A cookie lets us recognize you the next time you fill out an order on our site. To prevent your personal information from being read by other web sites, our cookie is a unique, encrypted string that contains no personal information. You may purge our cookie from your browser at any time. However, you will have to receive a new cookie if you wish to place an order through our web site. We use cookies only as an aid to process your order.

 

PAYMENTS

What forms of payment do you accept?

Yes, if your billing address is in the state of Nevada, OR if your shipping address is in the state of Nevada.

We accept MasterCard, Visa, Discover, Amex credit and debit cards. We also accept payment through Apple Pay. We do not accept Paypal payments due to Paypal's anti-gun policies.  We can make arrangements to receive a money order. No credit or debit card? Call us at (866)957-1117 and we will figure out the best way to handle your order. Rest assured, GunGoddess.com is completely secure and encrypted - notice the lock or green address bar not just on the checkout pages, but on every page on the site!

When will you charge my card?

Your card will be charged at the time that you place your order, even if you order a made-to-order or special order item that will take longer to ship. Shipping timeframes are noted on the product detail page, so that it's clear upfront how fast your item/s will ship. You can cancel your order for a full refund up until the time that it ships. After that time, you can return it for a refund. 

Help! I see multiple card charges on my account.

The reason you may be seeing multiple charges is that there was more than one checkout attempt and at least one of them was unsuccessful (possibly address or card number error). Because you got far enough in the checkout to initiate communication between the shopping cart and your bank, your bank reserved those funds. Pending charge/s will drop off your statement within a few days - they will not turn into actual charges. We have no control of that on our end, it is bank controlled, but most banks remove the pending charges within 2 - 4 business days. Contact us if you are unable to place an order and we can try to provide more info. Common issue: banks require the billing address entered in your order to match the one they have on file. So check the address that you're entering on the order. 

Do I Have to Pay Sales Tax?

Yes, if your billing address is in the state of Nevada, OR if your shipping address is in the state of Nevada.

 

SITE SECURITY

Is my order secure?

We are committed to providing a safe and secure shopping environment for our customers. We consider the online security of your payment and personal information to be a top priority. We are dedicated to assuring that:

  • All payment information, including credit card number, name, address, etc. is encrypted via Secure Socket Layout (SSL) during order checkout. SSL is industry standard technology that ensures that all information sent to us remains private and cannot be read by any third parties during transmission.
  • All credit card information is processed via a secure payment gateway which protects all personal information. After your order is placed, our system does NOT store your card information. For more information on how we keep your personal information safe, please review our Privacy Policy.
  • Notice the green address bar or lock on every single page on the site. That's your assurance that information shared with the site is encrypted and secure. 
  • Please note that in addition to placing orders online, you can always place orders for any of our items via phone or fax. Call us and we will help you do that. 

    Is my personal information secure?

    We respect consumer privacy and work to safeguard your personal information, while complying with all United States Federal and State laws and regulations. We view your privacy as an important component of your customer experience and ensure that your personal information is handled in a safe and responsible manner. For additional details, please see our Privacy Policy.

     

    COUPON CODES

    I found one of your coupon codes online but it won't work.

    That is because unless you got the coupon code directly from GunGoddess.com's website, social media pages or an email, it is probably an old, expired or invalid code. We do not work with any coupon websites, nor do we share our coupons on the web. Our codes are offered for limited timeframes, to our fans and customers only. We have no idea where some online coupon code websites get the codes that they present as GunGoddess codes and we have no way to stop them from offering these invalid codes. Call and check with us, but if it's from a random coupon website, it probably is not going to work. 

    Can I use more than one coupon code?

    Unfortunately, our cart is set up to only accept one coupon code at a time. If you are lucky enough to have more than one coupon code, you will need to decide which one would give you the best deal. It's a good thing we have lots of great items, so come back and shop again, and use those extra coupons!

     

    GIFT ORDERS

    I am ordering a gift item. Will your packing list have prices on it?

    No. Our packing list will only show the product name, no prices.

    I am ordering a gift item. Will the outer box show the store name?

    No. The outer packaging will only say "Customer Service".

     

    SIZING

    How do I make sure I order the correct size?

    The products we offer are made by a number of different manufacturers. Every product will have its own sizing or measuring instructions on the product page. Please don't guess. Don't go by your clothing size. Follow the specific instructions provided to try and ensure your item fits right the first time!

    How do I measure my gun barrel length?

    SEMI-AUTOMATIC HANDGUNS – Measure from the breech face to the muzzle

    REVOLVERS – Measure from the breech face to the muzzle 

    RIFLES – Measure from the end of the stock to the end of the barrel 

    SHOTGUNS– Measure from the end of the stock to the end of the barrel

    See diagrams here.

     

    INTERNATIONAL ORDERS

    What shipping methods are available?

    Due to a lack of tracking information, and lengthy transit times, we do not ship by first-class mail. Your options are: Priority mail or Express mail through US Postal Service. Please note that these delivery timeframes are estimates, and are not guaranteed. These shipping methods are NOT insured unless you request and pay for that service. There is no recourse for losses en route for uninsured packages. 

    Can I get free shipping?

    Free shipping promotions do not apply to international orders.  We will not ship internationally for free. 

    How long does customs processing take?

    We accept no responsibilities regarding any delays caused by the buyer’s Customs Department. The process of a package processing through Customs can take anywhere from a few business days to a few weeks. We have no control over this situation and cannot re-route or refund any packages that are held up in Customs or that are lost en route.

    Are there additional fees?

    We will only charge you for the cost of your shipment. However, once the package gets to your country, taxes, carrier fees and customs fees may apply to the order. These fees are imposed by third party sources (like customs departments) - we have no information or control over this part of the process. 

    Are some items prohibited?

    We are required to observe and follow all U.S. Export Regulations and Laws. This means that some products are prohibited from shipping internationally. Please do not order any items that are shown as prohibited, as we will not process your order. There are also certain countries that we are prohibited from shipping merchandise to, and certain service restrictions imposed by US postal services. We will always communicate with you if there is a problem. Updated postal service information and restrictions can be obtained at www.usps.com. We also reserve the right to refuse orders at our discretion.

    How long does it take to process my international order?

    We take the security of our customers' financial information very seriously. All international orders regardless of payment method are subject to our order verification process. By limiting fraudulent transactions and verifying order information ahead of time, we are able to provide low prices and superior service, while maintaining the security of the ordering process and limiting unnecessary expenses. Please be aware that there may be a slight delay in the processing of your order while the order details are being verified.

    We reserve the right to validate any order through a variety of tools and methods available to us. We may require additional information from the buyer in order to confirm that all received information is verifiable and legitimate prior to clearance. Orders will not be processed unless confirmed valid.

    Can I ship to a freight forwarding facility or a hotel?

    No. If we identify the shipping address as a freight forwarding facility, we will cancel and refund the order. We also cannot ship to hotels. 

    Must my shipping and billing addresses match?

    For international orders, shipping address must match billing address.

    How can I pay?

    For international orders, we accept payment by Visa, Mastercard, American Express or Discover. To ensure correct processing and shipping of your order, both the billing and shipping addresses must be the same.

    What about mail losses, damage or theft?

    If your package is lost, we will investigate for you. This process can take time. There is no guarantee or reimbursement of costs by the postal service. We cannot replace products or reship anything unless reimbursement is received from the postal service.

    Can I see prices in my currency?

    All prices listed are in U.S. dollars. You can also view prices in Canadian Dollars, Australian Dollars, Euro and South African Rand. Just click the "USD" icon next to the shopping cart icon. 

    Abandoned/Unclaimed Packages

    We will not assume any responsibility for lost, damaged or abandoned international shipments. If your package is lost or damaged, you are responsible for reconciling all lost/damaged items and/or fees with the carrier company. We will not be held responsible for any lost merchandise that is left unclaimed with Customs or with carriers.  Merchandise seized by Customs due to your failure to follow your local import regulations will not refunded or credited. You, the buyer, are solely responsible for compliance with your country’s regulations.

    If a package is refused by the buyer or left unclaimed, it will usually be re-routed back to us. This will impose a series of shipping fees, customs fees and fuel charges on us, which will in turn be charged directly to the buyer. Any incurred fees will be charged to the credit card on file used to originally purchase the order. By placing your international order with us, you are agreeing to all the above conditions. You are acknowledging that you are completely responsible for any and all additional fees incurred for international orders and you are fully aware that we will not refund any monies for incurred fees and taxes or lost, damaged, unclaimed or refused items.

    What if I need to return something?

    If you are dissatisfied with your purchase, our normal returns policy applies. Please review it.  However please note that many manufacturers will not honor their warranties for customers outside of the United States.  Please contact us should you have a problem with defective merchandise and we will try to best assist you. We reserve the right to use our discretion in handling any defective merchandise returned to us without our consent.

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