Enjoy a 60-day return period at GunGoddess, with no hassle, easy returns!
We want you to be completely satisfied with your purchase. We accept returns within 60 days from the original purchase date, with some restrictions for personalized items. Any items with restricted return periods will be clearly indicated in the product description.
Please examine the outer box and all contents of your order immediately upon receipt, for any signs of wrong item(s) shipped/damaged goods.
If your item is defective in any way, please contact us before returning it, so that we can ensure that we don't put it back on the shelf.
We ship all in-stock items from a warehouse in NY, but many other items ship directly from our suppliers to save transit time. The return address will vary, depending on the item being returned. Please contact us so that we can provide you with the correct address.
Call (866)957-1117 between 8:30am and 4:30pm Pacific time.
A return form must accompany every return. This form was enclosed with your order shipment. Returns submitted without a return form may cause a processing delay.
We do not process exchanges. Please just place a new order for the item you need. If you prefer to wait until your return is received, you may request a store credit and then just apply the credit to your new purchase.
We do not refund original shipping costs.
We do not cover return shipping costs.
Please use any shipping method you choose to return your item to us. We strongly suggest that you use a trackable shipping method, so that you have a record of your shipment. Insurance is not required, but is recommended, as we cannot refund or replace any products lost or damaged in transit.
If you are returning a gift item, you will need to provide us with the purchaser’s information so that we may find the order in our system. We can refund the purchaser, or we can issue you with store credit. Please make sure we have your contact information and be sure to inform us if you do not want the purchaser to know about your return.
MADE TO ORDER/PERSONALIZED/CUSTOMIZED ITEMS
If your product has any kind of personalization/customization (eg. engraved Glock slide cover plates, engraved pendants, custom design holsters), unless there is a defect or error on our part, our policy is that the sale is final and no refunds will be made.
If you are unsure about any part of the returns process, please contact us and we will determine the best course of action. We want you to be happy!
Call (866)957-1117 between 8:00am and 4:00pm Pacific time.