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Returns

Enjoy peace of mind and a no questions asked 30-day return period. 

RETURN PERIOD

We want you to be completely satisfied with your purchase. We accept returns within 30 days from the delivery date, with some restrictions for specific items. Any items with restricted return periods will be clearly indicated in the product description on the product page. 

Please examine the outer box and all contents of your order immediately upon receipt, for any signs of wrong item(s) shipped/damaged goods.

RETURN ADDRESS

We ship products from a variety of locations around the country. The return address will vary, depending on the item being returned. Please contact us, preferably by email, so that we can provide you with the correct address. We will respond within 1 business day. 

Email: CustomerCare@GunGoddess.com

RETURN PAPERWORK

For faster return processing, a return form should accompany every return. Returns submitted without a return form may cause a processing delay.  We will send you a link to the form when we provide you with the return address. You can also download it here:

DOWNLOAD RETURN FORM 

SHIPPING 

We do not refund original shipping costs. We do not cover return shipping costs. 

Please use any shipping method you choose to return your item to us. Please use a trackable shipping method, so that you have a record of your shipment. Insurance is not required, but is recommended.

REFUND/EXCHANGE/STORE CREDIT

You may return eligible items for a refund, a store credit or an exchange. 

Refund - we refund the product price minus original shipping fees and any applied discounts (eg. coupon code promotions).

Store Credit - this requires a store customer account into which we can place the credit. Please create your account when you ship your return. 

Exchange - we will gladly exchange your return for a different color/size or a different product. We will ship your exchange item for free. If the exchange item costs more, we will charge the difference to the card used for the purchase. If it costs less, we will refund the difference. 

RETURN REQUIREMENTS

  • All returned items must be in the condition that they were in when you received them. Apparel must be unworn, unwashed, and have all tags attached. Non-Apparel items must be unopened and unused.
  • Items must be returned with product packaging and with all relevant documentation/instructions, parts etc. enclosed.
  • If we sent you any free promotional items with your order, these must also be returned.
  • Package must be postmarked within 30 days of the delivery date. 
  • After we receive your package, we will process your return within 3 business days. You will receive a confirmation email. 
Because of the nature of many of the items we sell, eg. holsters that are worn on the body, our returns department thoroughly inspects each product that is returned. We reserve the right to refuse returns if there is evidence that items have been worn or washed, if there is obvious wear and tear, if there are marks, stains or odors on the items (eg. deodorant, fragrance or smoke). We will ship back to you any item returned in a condition that doesn’t allow the item to be resold to another customer. 
 
If the protective or original packaging has been defaced in any manner or is absent upon return, or if related parts, inserts and/or instruction pamphlets are absent, processing of your return will be delayed until such time as we can obtain replacement packaging and parts from manufacturers - any associated costs will be deducted from your refund. Please check your item before you ship it back to ensure that it is in new, resalable condition. 
 

GIFT RETURN

If you are returning a gift item, you will need to provide us with the purchaser’s information so that we may find the order in our system. We can refund the purchaser, or we send you an exchange item or issue you with store credit. Please make sure we have your contact information and be sure to inform us if you do not want the purchaser to know about your return, or they will receive email notification of return processing. 

MADE TO ORDER/PERSONALIZED/CUSTOMIZED ITEMS

If your product has any kind of personalization/customization (eg. engraved Glock slide cover plates, engraved pendants, certain holsters), unless there is a defect or error on our part, our policy is that the sale is final and no refunds will be made.  If a product has return restrictions, this will be very clearly indicated on the product page. 

DEFECTIVE ITEMS

Occasionally, it happens. If there's something wrong with the item you received or if we made a mistake, please let us know so that we can arrange for special handling of your return. In the case of a defect, we ask that you please email us with photos, or text them to 916-756-5330. That will help us better understand and address the issue. We will arrange for return shipping of the defective item and we'll take care of a replacement or a refund. We want you to love your item/s and we will do whatever it takes to resolve any issues. 

If you are unsure about any part of the returns process, please contact us and we will determine the best course of action. We want you to be happy! 

Call (866)957-1117 between 8:00am and 4:30pm Pacific time. 

Email: CustomerCare@GunGoddess.com