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Returns

Enjoy a 60-day return period at GunGoddess, with no hassle, easy returns!

RETURN PERIOD

We want you to be completely satisfied with your purchase. We accept returns within 60 days from the original purchase date, with some restrictions for personalized items. Any items with restricted return periods will be clearly indicated in the product description. 

Please examine the outer box and all contents of your order immediately upon receipt, for any signs of wrong item(s) shipped/damaged goods.

RETURN ADDRESS

If your item is defective in any way, please contact us before returning it, so that we can ensure that we don't put it back on the shelf. 

We ship all in-stock items from a warehouse in NY, but many other items ship directly from our suppliers to save transit time. The return address will vary, depending on the item being returned. Please contact us so that we can provide you with the correct address. 

Call (866)957-1117 between 8:30am and 4:30pm Pacific time. 

Email: CustomerCare@GunGoddess.com

RETURN PAPERWORK

A return form must accompany every return. This form was enclosed with your order shipment. Returns submitted without a return form may cause a processing delay. 

EXCHANGES

We do not process exchanges. Please just place a new order for the item you need. If you prefer to wait until your return is received, you may request a store credit and then just apply the credit to your new purchase. 

SHIPPING 
We do not refund original shipping costs.

We do not cover return shipping costs. 

Please use any shipping method you choose to return your item to us. We strongly suggest that you use a trackable shipping method, so that you have a record of your shipment. Insurance is not required, but is recommended, as we cannot refund or replace any products lost or damaged in transit.

RETURN POLICY

  • All returned items must be in the condition that they were in when you received them. Apparel must be unworn, unwashed, and have all tags attached. Non-Apparel items must be unopened and unused.
  • Items must be returned with product packaging and with all relevant documentation/instructions etc. enclosed.
  • If we sent you any free promotional items with your order, these must also be returned, or we reserve the right to charge you the full retail cost of these products.
  • Package must be postmarked within 60 days of the original purchase date. 
  • After we receive your package, we will issue a refund for the cost of your item less the original shipping fees. You will receive a confirmation email. 
Beacuse of the nature of many of the items we sell, eg. holsters that are worn on the body, our returns department thoroughly inspects each product that is returned. We reserve the right to refuse returns if there is evidence that items have been worn or washed, if there is obvious wear and tear, if there are marks or stains on the items, if the protective or original packaging has been defaced in any manner or is absent upon return, or if related warranty paperwork, inserts and/or instruction pamphlets are absent. Please check your item before you ship it back to ensure that it is in new, resaleable condition. 
 

GIFT RETURN

If you are returning a gift item, you will need to provide us with the purchaser’s information so that we may find the order in our system. We can refund the purchaser, or we can issue you with store credit. Please make sure we have your contact information and be sure to inform us if you do not want the purchaser to know about your return.

MADE TO ORDER/PERSONALIZED/CUSTOMIZED ITEMS

If your product has any kind of personalization/customization (eg. engraved Glock slide cover plates, engraved pendants, custom design holsters), unless there is a defect or error on our part, our policy is that the sale is final and no refunds will be made.  

 

If you are unsure about any part of the returns process, please contact us and we will determine the best course of action. We want you to be happy!

Call (866)957-1117 between 8:00am and 4:00pm Pacific time. 

Email: CustomerCare@GunGoddess.com