Enjoy a 60-day return period at GunGoddess, with no hassle, easy returns or exchanges!
We want you to be completely satisfied with your purchase. We accept returns within 60 days from the original purchase date, with some restrictions for personalized items. Any items with restricted return periods will be clearly indicated in the product description.
Please examine the outer box and all contents of your order immediately upon receipt, for any signs of wrong item(s) shipped/damaged goods.
MOST items will be returned to the warehouse that handles our inventory, with some exceptions. If your item is defective in any way, please contact us before returning it, so that we can ensure that we don't put it back on the shelf.
If your item is listed on the website as "Ships within 1 business day", ie. an in-stock item, the return address is as follows:
GunGoddess Returns, 243 Root Street, suite 400, Olean, NY 14760
This address will also be on your packing slip.
If your item is a made-to-order, custom or personalized item, please contact us first as that may need to be returned directly to the manufacturer. If you're unsure about whether to return your item to the warehouse or not, please contact us first.
Call (866)957-1117 between 9am and 5pm Pacific time.
Please complete and enclose a Return Form with your return, so that we can identify it as yours. Contact us if you have any trouble accessing the form. Returns submitted without a return form may cause a processing delay. As long as we have the name that was used to place the order, it doesn't matter if you don't know your order number.
If you would like to exchange any items you ordered from us, we will cover the shipping on the exchange item (ie. the replacement item). Just enter all relevant details on the return form. We will contact you if we need to clarify anything.
We do not refund original shipping costs. We do not cover return shipping costs. We only cover the cost of the exchange shipments.
Please use any shipping method you choose to return your item to us. We strongly suggest that you use a trackable shipping method, so that you have a record of your shipment. Insurance is not required, but is recommended, as we cannot refund or replace any products lost or damaged in transit.
If you are returning a gift item, you will need to provide us with the purchaser’s information so that we may find the order in our system. We can refund the purchaser, or we can issue you with store credit or exchange. Please make sure we have your contact information and be sure to inform us if you do not want the purchaser to know about your return.
MADE TO ORDER/PERSONALIZED/CUSTOMIZED ITEMS
If your product has any kind of personalization/customization (eg. engraved Glock slide cover plates, engraved pendants, custom design holsters), unless there is a defect or error on our part, our policy is that the sale is final and no refunds will be made.
If you are unsure about any part of the returns process, please contact us and we will determine the best course of action. We want you to be happy!
Call (866)857-1117 between 9am and 5pm Pacific time.