Shipping & Delivery

ORDER PROCESSING

▼Where does the order ship from?

Many of our items ship from our Palm Bay, FL location (ZIP 32907). However, depending on your location and the items you are ordering, we ship some items directly to you from our manufacturers or suppliers. In order to expedite your order, items may ship in multiple packages at no additional cost to you. 

▼When will my order ship?

The processing timeframe for every product is indicated just above the "add to cart" button on each product page. 

Many of our items will ship to you directly from our suppliers, at no additional cost to you, so you may receive multiple packages. Your special order or custom items will also ship separately, and may take longer to process. 

▼What days do you ship?

We ship Monday through Friday. We do not ship on weekends or holidays. Weekend or holiday orders will ship on the next business day. We observe all federal holidays.

International orders: At this time, the only country outside the USA that we ship to is Canada. 

▼How are weekend orders handled?

We don't work on weekends or federal holidays. Weekend orders will go into our processing queue on the Monday after the weekend. 

▼Will multiple items ordered ship separately?

Not necessarily. We charge you for one shipment only, so in many cases, all ordered items will ship together. Occasionally though, we may decide to split your order shipments at our discretion. If you need an item faster, and don't want it delayed by items with longer processing times, we suggest you order it separately.

If there is a longer processing time on some items, and if we decide to ship part of your order separately for your convenience, we will cover the cost of the extra shipment and the shipping method will be at our discretion.

▼How & when will personalized/customized/made-to-order items ship?

Any items for which you have made graphics selections, or any other personalized or customized product selections, may ship directly from our suppliers to you. If you ordered multiple items, you may receive multiple packages. The first package to ship will always ship using your selected shipping method (if selected). Other packages may ship with a variety of methods. You will never be charged any more than the original amount you paid for shipping when you checked out, no matter how many packages you receive.

Check your product's processing time on the product page!

▼Can I place a backorder for an out of stock item?

We are doing our best to keep inventory levels and availability updated. We do not accept backorders. If we know that an item is out of stock, our website will indicate as such, and you will be unable to place an order for that item until we receive it back in stock. You will be able to sign up for a “back in stock” notification email.

▼What do the different order statuses mean?

The normal order status is "unfulfilled". Your order will be in this status until your order ships. If you order items that require a longer processing time because they are made to order, your entire order will be held to ship together. However, on occasion, some items in your order may ship separately at no additional cost to you. In that case, your order status will change to "partially fulfilled". As soon as your package ships, the status will change to "fulfilled" and you will receive an email with tracking info. If you did not create a customer account at checkout, you will not be able to access order status information, but you will still receive an email with tracking info.

▼How much does shipping cost?

Calculating shipping charges is more complicated today than it has ever been, and cost is based on weight and dimensions of the products ordered, in addition to the delivery address. We offer you a choice of several shipping methods that you will be able to view after adding items to your cart. 

▼Can I estimate shipping before checking out?

Simply add the items that you would like to your Shopping Cart, visit the "View Shopping Cart" page by clicking on the link at the top of all website pages, enter your ZIP Code into the "Get a Shipping Estimate" box and click the "Get Estimate" button.

▼What shipping methods are available?

US Postal Service:

USPS Ground Advantage (USA only): Ground transit - generally delivers in 2-5 business days but not guaranteed - offers you a lower-cost alternative. 

USPS Priority Mail: Air Mail - generally delivers within 2-3 business days, but not guaranteed. Costs more than Ground Advantage.

Please check www.usps.com for further information on shipping timeframes to your delivery zip code. In-stock items ship from zip code 89135.

Fedex/UPS

Fedex/UPS Ground:  1-7 business days.

Fedex/UPS 2nd Day Air: Delivers on second business day - guaranteed.  NO Saturday delivery.

Fedex/UPS Overnight: Delivers on next business day. NO Saturday delivery. 

See delivery timeframe maps here.

Occasionally, we may choose to upgrade your shipping method at our discretion, at no additional cost to you.

▼Is signature delivery included?

No. For your convenience, and to keep your costs lower, items are shipped without requiring a signature for delivery.  This means your carrier may leave the package unattended and visible at your address.

We are not responsible for loss, misdelivery or theft of packages. If you have package thefts in your area or you do not want packages left without a signature, please communicate that to us prior to your order shipping so that we may add signature delivery.

Please note that an additional fee will apply for signature delivery.

▼Can I add signature delivery or insurance? 

If you do not want packages left without a signature, or you want insurance, please communicate that to us immediately after placing your order. We ship quickly, often the same day. So we will need to hear from you prior to your order shipping. Please note that an additional fee will apply for signature delivery and additional insurance.

▼How does the free shipping offer work?

All orders over $100 ship free. Free shipping method is determined by us - generally USPS first class mail or Fedex/UPS Ground. You have the option to pay for your choice of shipping method.

$99 required total is product price before tax & shipping get added.

If you are applying a discount coupon code to your order, your order total will be reduced. Free shipping will apply if your final order total after the coupon is applied is over $100.

If you check out with free shipping and then you cancel items out of your order to bring your total to below $100, your refund will be reduced to cover the applicable cost of shipping the items not canceled.

Free shipping applies to continental USA orders only. 

When shipping is free, we will use our choice of shipping method. If a specific method is desired, select & pay for it at checkout. 

▼Can I choose my ship method if I'm getting free shipping?

No.

▼Can I ship to an address that's different to my billing address?

Your billing and shipping addresses should match.  If they do not, we will do additional verification before shipping your order, and this could delay your order processing time. 

▼Can I ship to a freight forwarding facility (for overseas shipments)?

No. We will contact you, and we will cancel and refund your order if we see that it's shipping to a freight forwarding facility. 

▼Can I ship to a hotel?

No, we will not ship to hotels. We will contact you, then we will cancel and refund your order.

▼Can I ship to a PO Box address?

The US Postal Service will deliver to P O Boxes. Fedex/UPS will not. Please do not enter a P O Box address if you plan to select Fedex/UPS as the shipping method. Our system will generate shipping labels automatically based on the address you enter. We cannot manually check each address and nor can the carriers. The carrier will receive your package and at some point, will redirect it back to us as undeliverable (which can take weeks), and you'll then need to pay for re-shipment.

▼Can I ship to an international destination?

At this time. we are not shipping internationally, except to Canada. 

▼Can I ship to an APO/FPO military address?

Yes. We will ship using US Postal Service. However, we must comply with U.S. Export Control Laws and Regulations. Restrictions are applicable to some products. These will be noted on the product detail information. You will be contacted we cannot legally fulfill your order, and you will have the option to provide us with a U.S address for shipping.

▼Where can I see when my order was shipped?

You will receive email updates with tracking information when your order ships. Check the status of your shipment by logging in to your account, if you created that account BEFORE or while placing your order. If you create an account AFTER placing an order, that order's history will not be available. 

▼You sent me a tracking number, but there's no available information.

Often, tracking info is not available on the first day of shipping. Please wait up to 24 hours and check again.  In addition, the US postal service is not required to scan or track first-class or priority mail. Sometimes they do, sometimes they don't. Please review delivery timeframes for your shipping method and allow for holiday and weather delays. 

If you contact us, please understand that we can only see the same information that you can see on your tracking. 

▼I made a mistake in my shipping address.

If you enter the wrong address and a package is still en route, notify us immediately.  If the carrier can locate  and intercept the package, they will re-route it to you.

If a package is delivered to that wrong address that you entered, unless the recipient turns the package over to the mail carrier, or unless you have a way to recover the package from the recipient, there is nothing we can do. 

if the address you entered is invalid or doesn't exist, the package will return to sender. We will wait to receive it, then we will contact you to find out if you still want the items. If so, shipping charges for the re-shipment will apply. Please be patient, as the return to sender process can take a couple of weeks. 

▼I think my package is lost or mis-delivered.

After we provide you with tracking information showing a mail carrier pick-up, we are not responsible for loss, misdelivery or theft.However, we will work with you to open a case with the relevant mail carrier and will request that they investigate. 

▼Why is it taking so long to deliver my package?

Please understand that after a package has left our hands and is in the hands of the mail carriers, we have no control over what they do with it, or how long they take to deliver it. Is there a federal holiday? Is there bad weather in your area? These can affect delivery timeframes. Sometimes, random, unexplained delays occur. 

The "estimated" delivery dates provided by mail carriers are just that - estimates. 

The only guaranteed shipping methods (ie. guaranteed delivery date) are Fedex/UPS 2nd Day Air and Overnight services.