SHIPPING

We are working towards shipping most of our items within 24 hours. However, having just recently launched our website, we are experimenting with various shipping solutions and streamlining our systems. At this time, most items will ship within 24 hours to 7 business days. We ask you to please be patient with us while we get off the ground!

How do I obtain a shipping estimate without placing an order?

Simply add the items that you would like to your Shopping Cart, visit the "View Shopping Cart" page by clicking on the link at the top of all website pages, enter your ZIP Code into the "Get a Shipping Estimate" box and click the "Get Estimate" button.

How much does shipping cost?

Calculating shipping charges is more complicated today than it has ever been, and based on weight and dimensions of the products ordered, in addition to the delivery address. We offer you a choice of several shipping methods.

What shipment methods are available?

We offer US Postal Service Priority Mail (2-3 days), Fedex Ground (1-7 days), Fedex 2^nd Day (2 business days) and Fedex Overnight (next business day). JUST ADDED! First Class shipping is now an option, to give you a lower-cost alternative for items under 13oz. Occasionally, we may choose to upgrade your shipping method at our discretion, at no additional cost to you.

See Fedex ground delivery timeframe map here.

Can I choose my shipping method if I am getting free shipping?

For our free shipping promotions, the shipping method is at our discretion. So the actual shipping method may be different to the method you selected at checkout.

Do I have to pay sales tax?

Sales Tax will be added to the total price of your order for two reasons:

1. The address where you plan to receive your order is in the State of Nevada.
2. The address where you plan to be billed for the order is in the State of Nevada.

If both addresses are located outside of the State of Nevada, no sales tax will be added.

Do you ship outside of the US?

Yes, we ship outside of the United States, with the exception of certain products as regulated by U.S. Export Control regulations. Review our full International Order Policy.

Do you ship to APO/FPO Addresses?

Yes. We will ship using US Postal Service. However, we must comply with U.S. Export Control Laws and Regulations. Restrictions are applicable to some products. These will be noted on the product detail information. You will be contacted we cannot legally fulfill your order, and you will have the option to provide us with a U.S address for shipping.

How can I find out when my order was shipped?

You will receive email updates when your order ships. Check the status of your shipment by logging in to your account. If you have placed a recent order and there is no tracking information, it means the order is still being processed. If we've sent you a tracking number, but there is no tracking info available, please understand that we cannot control third-party tracking updates.

Where do you ship from?

Many of our items ship from our warehouse in New York. However, depending on your location and the items you are ordering, we may ship some items directly to you from the manufacturer. In order to expedite your order, items may ship in multiple packages at no additional cost to you.

How long will it take to get my order?

Please be patient with us as we launch our site…we are experimenting with a number of ways to process your order and ship your items, to determine how we can offer you the fastest, cheapest option. Some of our producst will ship the same day, and we are working on offering 24-hour shipping for most of our products. However, during our initial launch period, please allow up to 7 business days for your order to be processed. Some of our items will ship to you directly from our suppliers, at no additional cost to you, so you may receive multiple packages. Your special order or custom items will also ship separately, at no additional cost to you, and may take longer to process. You will receive detailed communication and tracking information for all packages, so you will never be left wondering.

Weekend/Holiday orders

Any items ordered on a Saturday or Sunday, or on a holiday, will be processed the next business day. 

Personalized/Customized & Made-To-Order Items

Any items for which you have made graphics selections, or any other personalized or customized product selections, will ship directly from our suppliers to you, at no additional cost. We cannot guarantee the method by which these items will ship, which may be different to the method that you select for any other items in your order. The shipping fee you are charged will be based on actual shipping method used. 

Tasers/Personal Protection Sprays

These items will ship directly to you from our suppliers, separately to the rest of your order. We are restricted from shipping pepper spray, tasers or stun guns to certain locations. If you order an item to be shipped to any of the listed locations, we will not be able to process your order. See our Taser/Pepper Spray policy.

Backorders

We are doing our best to keep inventory levels and availability updated. If we know that an item is out of stock, our website will indicate that it is on backorder, and you will be unable to place an order for that item until we receive it back in stock. However, due to the limited nature of certain products we sell, there may be occasions when we don't realize until after you place your order that our stock has been depleted.  The item may not have been available either when you ordered it originally (We couldn't update the website fast enough), or another customer's order placed ahead of yours may have depleted the available inventory.  In this case, you will receive an e-mail or phone call notifying you of the circumstances.  Many backordered items are restocked within 7-14 days. With that in mind, we can keep your order open and do our best to ship the item you ordered. If you would like to cancel your order, you may do so at any time prior to your order being processed, by contacting us.