HOLIDAY CLOSURES/SHIPPING INFO:
Thanksgiving: The warehouse that handles our shipping will be closed on Thursday, Nov 27 and Friday, Nov 28. All orders for in-stock items placed over Thanksgiving weekend will ship on Monday, Dec 1.
Most of our products ship from a warehouse in NY. However, some products, including made-to-order items, will ship direct from our suppliers.
HOW DO I OBTAIN AN ESTIMATE WITHOUT CHECKING OUT?
Simply add the items that you would like to your Shopping Cart, visit the "View Shopping Cart" page by clicking on the link at the top of all website pages, enter your ZIP Code into the "Get a Shipping Estimate" box and click the "Get Estimate" button.
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
In-stock products will ship within 1 business day. If an item is in stock, this processing timeframe will be indicated in the product description (just above the "add to cart" button). Some of our items will ship to you directly from our suppliers, at no additional cost to you, so you may receive multiple packages. Your special order or custom items will also ship separately, and may take longer to process.
HOW MUCH DOES SHIPPING COST?
Calculating shipping charges is more complicated today than it has ever been, and based on weight and dimensions of the products ordered, in addition to the delivery address. We offer you a choice of several shipping methods.
CAN I SHIP TO AN ADDRESS THAT IS DIFFERENT TO MY BILLING ADDRESS?
You can, but only if PayPal is used as the payment method. Credit card or debit card orders must have matching billing & shipping addresses.
WHAT SHIPPING METHODS ARE AVAILABLE?
Domestic Only: We offer USPS First Class shipping (3-5 days), to give you a lower-cost alternative for items under 13oz. USPS Priority Mail (2-3 days), Fedex Ground (1-7 days), and USPS Express Mail (overnight to some locations, otherwise 2 days). Please check www.usps.com for further information on shipping timeframes to your delivery zip code.
Occasionally, we may choose to upgrade your shipping method at our discretion, at no additional cost to you.
Generally, we ship all ordered items in one package. If there is a longer processing time on some items, and if we decide to ship part of your order separately for your convenience, shipping method will be at our discretion.
See Fedex ground delivery timeframe map here.
Fedex 2-day and Fedex overnight delivery are an available option. We cannot provide quotes in the shopping cart for these methods, as package dimensions as well as weight become a factor in calculating cost. If you would like to consider these two delivery methods, please contact us for a quote.
WHAT ABOUT YOUR FREE SHIPPING OFFER?
All orders over $100 always ship free. This applies to domestic USA orders only, not international orders or dealer orders. See full policy details here.
For your convenience, and to keep your costs lower, items are shipped without requiring a signature for delivery. This means your carrier may leave the package unattended and visible at your address. If we ship your order to the address you provided us, then once it leaves our hands and we provide you with tracking information, we are not responsible for loss, mis-delivery or theft. If your circumstances are such that you do not want packages left without a signature, please communicate that to us prior to your order shipping. Please note than an additional fee will apply for signature delivery.
LOSS, MIS-DELIVERY OR THEFT
If we ship your order to the address you provided us, then once it leaves our hands and we provide you with tracking information, we are not responsible for loss, mis-delivery or theft.
We will work with you to open a case with the relevant mail carrier and will request that they investigate. There is recourse and claim possible through Fedex, if they determine that they are at fault. Through USPS, there's generally no recourse on first class or priority packages, although we will still open a case with them.
If you enter the wrong address and a package is mis-delivered, if the carrier can locate the package, they will re-ship it for an additional fee which will be assessed to you.
If you do not want packages left without a signature, or you want insurance, please communicate that to us immediately after placing your order. We ship quickly, often the same day. So we will need to hear from you prior to your order shipping. Please note that an additional fee will apply for signature delivery and additional insurance.
CAN I CHOOSE MY SHIPPING METHOD IF I AM GETTING FREE SHIPPING?
DO YOU SHIP TO PO BOXES?
The US Postal Service will deliver to P O Boxes. Fedex will not. Please do not enter a P O Box address if you plan to select Fedex as the shipping method. Our system will generate shipping labels automatically based on the address you enter. We cannot manually check each address and nor can the carriers. The carrier will receive your package and at some point, will redirect it back to us as undeliverable, which will require you to pay for re-shipment.
DO YOU SHIP OUTSIDE THE U.S.A?
Yes, we ship outside of the United States, with the exception of certain products as regulated by U.S. Export Control regulations. Review our full International Order Policy.
DO YOU SHIP TO APO/FPO ADDRESSES?
Yes. We will ship using US Postal Service. However, we must comply with U.S. Export Control Laws and Regulations. Restrictions are applicable to some products. These will be noted on the product detail information. You will be contacted we cannot legally fulfill your order, and you will have the option to provide us with a U.S address for shipping.
HOW CAN I FIND OUT WHEN MY ORDER WAS SHIPPED?
You will receive email updates with tracking information when your order ships. Check the status of your shipment by logging in to your account, if you created that account BEFORE or while placing your order. If you create an account AFTER placing an order, that order's history will not be available.
YOU SENT ME A TRACKING NUMBER BUT THERE IS NO AVAILABLE INFORMATION
Please understand that we cannot control third-party tracking updates. The US postal service is not required to scan or track first-class or priority mail. Sometimes they do, sometimes they don't. It will always be scanned at delivery, but not necessarily en route. Often, tracking info is not available on the first day of shipping.
The normal order status is "awaiting fulfillment". Your order will be in this status until your order ships, if the item is in stock. If you order items that require a longer processing time because they are made to order, your entire order will be held to ship together. However, on occasion, some items in your order may ship separately at no additional cost to you. In that case, your order status will change to "partially shipped". If your ordered item is still in process or being made to order, your status will read "awaiting shipment". As soon as your package ships, the status will change to "shipped" and you will receive an email with tracking info. If you did not create a customer account at checkout, you will not be able to access order status information, but you will still receive an email with tracking info.
WHERE DO YOU SHIP FROM?
Many of our items ship from our warehouse in New York. However, depending on your location and the items you are ordering, we may ship some items directly to you from the manufacturer. In order to expedite your order, items may ship in multiple packages at no additional cost to you.
HOW DO YOU HANDLE WEEKEND ORDERS?
Any items ordered on a Saturday or Sunday, or on a holiday, will be processed the next business day.
PERSONALIZED/CUSTOMIZED & MADE TO ORDER ITEMS
Any items for which you have made graphics selections, or any other personalized or customized product selections, may ship directly from our suppliers to you. We cannot guarantee the method by which these items will ship, which may be different to the method that you select for any other items in your order. You will never be charged any more than the original amount you paid for shipping when you checked out, no matter how many packages you receive.
We are doing our best to keep inventory levels and availability updated. If we know that an item is out of stock, our website will indicate that it is on backorder, and you will be unable to place an order for that item until we receive it back in stock. Or, you may be able to pre-order the item, and it will ship when it is available. However, due to the limited nature of certain products we sell, and especially for orders placed over weekends, there may be occasions when we don't realize until after you place your order that our stock has been depleted. The item may not have been available when you ordered it originally (We couldn't update the website fast enough), or another customer's order placed ahead of yours may have depleted the available inventory. In this case, you will receive an e-mail or phone call notifying you of the circumstances. Many backordered items are restocked within 7-14 days. With that in mind, we can keep your order open and do our best to ship the item you ordered. If you would like to cancel your order, you may do so at any time prior to your order being processed, by contacting us.