Loading... Please wait...

Returns

Enjoy a 60-day return period at GunGoddess, with no hassle, easy returns or exchanges!

RETURN PERIOD

We want you to be completely satisfied with your purchase. We accept returns within 60 days from the original purchase date, with some restrictions for personalized items.

Please examine the outer box and all contents of your order immediately upon receipt, for any signs of wrong item(s) shipped/damaged goods.

RETURN ADDRESS

MOST items will be returned to the warehouse that handles our inventory, with some exceptions. If your item is defective in any way, please contact us before returning it, so that we can ensure that we don't put it back on the shelf. 

If your item is listed on the website as "Ships within 1 business day", ie. an in-stock item, the return address is as follows:

GunGoddess Returns, 243 Root Street, suite 400, Olean, NY 14760

This address will also be on your packing slip. 

If your item is a made-to-order, custom or personalized item, please contact us first as that may need to be returned to the manufacturer. Some of the custom items also have return restrictions - if so, this will be indicated on the product page. If you're unsure about whether to return your item to the warehouse or not, please contact us first.

Call (916)756-5330 between 9am and 5pm Pacific time. 

Email: CustomerService@GunGoddess.com

RETURN PAPERWORK

Please complete and enclose a Return Form with your return, so that we can identify it as yours. Contact us if you have any trouble accessing the form. Returns submitted without a return form may cause a processing and refund delay. As long as we have the name used to place the order, it doesn't matter if you don't know your order number. You will receive an email when your refund has been processed.

EXCHANGES

If you would like to exchange any items you ordered from us, we will cover the shipping on the exchange item. Just enter all relevant details on the return form. We will contact you if we need to clarify anything. 

RETURN POLICY
  • All returned items must be in the condition that they were in when you received them. Apparel must be unworn, unwashed, and have all tags attached. Non-Apparel items must be unopened and unused.
  • Items must be returned with product packaging and with all relevant documentation/instructions etc. enclosed.
  • If we sent you any free promotional items with your order, these must also be returned, or we reserve the right to charge you the full retail cost of these products.
  • Package must be postmarked within 60 days of the original purchase date. Paypal customers - Paypal will not allow us to issue refunds after 60 days have elapsed. Please don't wait until the last minute to mail your return. If we receive it on day 59 or 60, there will not be sufficient time to inspect, inventory and process it. In such cases, we will issue store credit instead. 
  • After we receive your package, we will issue a refund for the cost of your item less the original shipping fees.
  • Please save your tracking information, in case it's needed. 
  • Insurance is not required, but is recommended, as we cannot refund or replace any products lost or damaged in transit.
Beacuse of the nature of many of the items we sell, eg. holsters that are worn on the body, our returns department ithoroughly nspects each product that is returned. We reserve the right to refuse return requests if there is evidence that items have been worn or washed, if there is obvious wear and tear, if there are marks or stains on the items, if the protective or original packaging has been defaced in any manner or is absent upon return, or if related warranty paperwork, inserts and/or instruction pamphlets are absent. Please, check your item before you ship it back. 
 

GIFT RETURN

If you are returning a gift item, you will need to provide us with the purchaser’s information so that we may find the order in our system. We can refund the purchaser, or we can issue you with store credit or exchange. Please make sure we have your contact information if we will be crediting you.

MADE TO ORDER/PERSONALIZED/CUSTOMIZED ITEMS

If your product has any kind of personalization/customization (eg. engraved Glock slide cover plates, engraved pendants, custom design holsters), unless there is a defect or error on our part, our policy is that the sale is final and no refunds will be made. 

However, we encourage you to contact us if you would like to return one of these items.  Depending on the level of personalization, we may be able to facilitate the return.  

If you are unsure about any part of the returns process, please contact us and we will determine the best course of action. We want you to be happy!

Call (916)756-5330 between 9am and 5pm Pacific time. 

Email: CustomerService@GunGoddess.com