We want you to be completely satisfied with your purchase. We accept returns within 30 days from the original purchase date, with some restrictions. All returns must be authorized by contacting customer service:
Phone: (866)957-1117 or Cell: (916)756-5330
At the time of authorization, we will provide you with a return address, which may vary depending on the product.
In order to expedite the returns process, we do not process exchanges. If you would like to exchange any items you ordered from us, the quickest way to do this is to simply place a new order for the desired item. That way, you avoid having to wait for us to receive your return. Next, return the original merchandise by following the instructions above. When we receive and inspect the returned merchandise, you will be refunded for the original order.
If you are returning a gift item, you will need to provide us with the purchaser’s information so that we may find the order in our system. If you were not the original purchaser, refunds will be issued as store credit.
Made to Order/Personalized/Customized Products/Undergarments
If your product has any kind of personalization, customization or was made to your specifications, unless there is a manufacturer defect, our policy is that the sale is final and no refunds will be made.
However, we encourage you to contact us if you would like to return one of these items. Depending on the level of personalization, we may be able to facilitate the return.
Undertech concealment shorts are considered underwear and may not be returned. All sales are final. Defective merchandise claims must be addressed directly with the manufacturer.
The return address depends on the product. Most items will come back to your warehouse, but some may need to go back to the manufacturer. Do not use the return address on your order package.Please contact us before mailing any item back.
Our returns department inspects each and every product that is returned. We reserve the right to refuse refund requests if there is evidence that apparel has been worn or washed, if there is obvious wear and tear, if protective or original packaging has been defaced in any manner or is absent upon return, or if related warranty paperwork, inserts attached coupons and/or instruction pamphlets are absent.