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FAQ's/Help

SHIPPING

I checked out as a guest. Where can I check the status of my order?

If you did not create a customer account during checkout, there will be no record of your order that you can access, even if you create an account later. Contact us to check order status. Whether you checked out as a guest or not, you will still get an email with your order confirmation and an email with tracking info when your order ships.

When will my order ship?

Check the individual product pages of the items you ordered. If an item is in stock, it will say “Ships within 1 business day” just above the “Add to Cart” button. This is the same area where you will see what the processing time on an item is, if it is not in stock.

I have multiple items in my order, one of which is in stock and one which has a 7 business day processing time. Will they ship separately?

No. We charge you for one shipment only. All ordered items will ship together. If you need the "in stock" item faster, we suggest you order it separately.

I am ordering a gift item. Will your packing list have prices on it?

No. Our packing list will only show the product name, no prices.

I am ordering a gift item. Will the outer box show the store name?

No. The outer packaging will only say "Customer Service".

My international shipment does not show any tracking info. Did it ship?

Yes, it shipped when we emailed you with the tracking info. Most international customers select USPS first class mail as it is the cheapest method. But there is no tracking available on first class international mail. They will sometimes scan it when it leaves the USA, and they will always scan it when it gets delivered, but not in between. As explained on the “International Shipping” page of the website, first class international mail goes by ground, so it is a very slow service and can take many weeks to arrive. So expect to wait roughly 6 weeks for such shipments to arrive.

I entered the wrong zip code and now my order shows that it is being returned to sender, can you re-ship it to me when you get it?

We can, but you will have to pay for shipping again, because the mail carriers consider these shipments as complete. 

Get more answers to your shipping questions.

Get more answers to your international shipping questions.

 

ORDERING

Can I call or fax in my order?

Concerned about giving your credit card number or personal information over the internet? We don't blame you! We use the highest level of encryption possible to prevent the theft of your information. The blue address bar that you see when you are on the checkout pages, and the lock on the bottom right corner of the page are your assurance of this. However, we realize that some people still would prefer not to send their sensitive information over the internet. To place orders via fax, print out our Fax Order Form.

You can check your total costs including shipping by selecting the items you want on the web site & adding them to your cart. Then go to the checkout section and enter your zip code. You will be able to see your total including shipping without having to enter a credit card number.  We add sales tax for all orders billing or shipping to Nevada.

What forms of payment do you accept?

At this time, we accept MasterCard, Visa, Discover and debit card. We also accept Paypal payments.  We are not accepting American Express at this time (but you can use Amex through Paypal). We can make arrangements to receive a money order. No credit or debit card? Call us at (866)957-1117 and we will figure out the best way to handle your order.

When will you charge my card?

Your card will be charged at the time that you place your order, even if you order a made-to-order or special order item that will take longer to ship. Shipping timeframes are noted on the product detail page. You can cancel your order for a full refund up until the time that it ships.

Can I add to an order once it's been submitted?

Possibly.  In general, orders are sent immediately to our warehouse and suppliers for fulfillment. Many orders will ship the same day that they are placed, so it may be difficult to find and stop your order. However, please contact us and we will do our best.

Can I use more than one coupon code?

Unfortunately, our cart is set up to only accept one coupon code at a time. If you are lucky enough to have more than one coupon code, you will need to decide which one would give you the best deal. It's a good thing we have lots of great items, so come back and shop again, and use those extra coupons!

Why am I having trouble creating an account and/or submitting an order?

To create an account or place an order on our site, your browser must be set to accept cookies. A cookie lets us recognize you the next time you fill out an order on our site. To prevent your personal information from being read by other web sites, our cookie is a unique, encrypted string that contains no personal information. You may purge our cookie from your browser at any time. However, you will have to receive a new cookie if you wish to place an order through our web site. We use cookies only as an aid to process your order.

Whether or not you encounter online ordering problems, you are welcome to call us at (866)957-1117 to place your order.

Do I Have to Pay Sales Tax?

Yes, if your billing address is in the state of Nevada, OR if your shipping address is in the state of Nevada.

Price Errors

We are human. Sometimes, we make mistakes. If we make a mistake with a product price, and you order the item at that price, we will notify you immediately when we spot the error. You will have the option to cancel your order for a full refund, or pay the correct item price. No contract of sale exists until we ship your order. We will hold your order until we hear from you about how you want to proceed. After 2 attempts are made to contact you, your order will be cancelled and refunded. Please exercise reasonable judgment if you spot a price error, and get in touch if you need to clarify anything. 

 

RETURNS

How can I return items?

If you're not satisfied with your order, you may return most items within 30 days of purchase to receive a refund or credit. Certain products cannot be returned or refunded. Please review our full Returns Policy.

 

SECURITY

Is my order secure?

We are committed to providing a safe and secure shopping environment for our customers. We consider the online security of your payment and personal information to be a top priority. We are dedicated to assuring that:

  • All payment information, including credit card number, name, address, etc. is encrypted via Secure Socket Layout (SSL) during order checkout. SSL is industry standard technology that ensures that all information sent to us remains private and cannot be read by any third parties during transmission.
  • All credit card information is processed via a secure payment gateway which protects all personal information. After your order is placed, our system does NOT store your card information. For more information on how we keep your personal information safe, please review our Privacy Policy.

Please note that in addition to placing orders online, you can always place orders for any of our items via phone or fax. Call us and we will help you do that. 

Is my personal information secure?

We respect consumer privacy and work to safeguard your personal information, while complying with all United States Federal and State laws and regulations. We view your privacy as an important component of your customer experience and ensure that your personal information is handled in a safe and responsible manner. For additional details, please see our Privacy Policy.

 

GIFT WRAPPING

Do you offer gift wrapping?

At this time, we do not offer gift wrapping. However, we are working on it, and hope to bring you this options in the near future.

 

INFORMATION

What’s the best way to stay informed about new products, specials and promotions?

Add your email address to our mailing list. Trust us, we hate spam too! We promise to only email you every now and again (we are planning on monthly emails) when we have something worth telling you. We respect your privacy and promise to never sell or share this information.

 

CONTACT US

How can I contact Customer Service for information regarding orders or products?

You may call toll free: (866)957-1117 between 9am and 5pm Pacific time. Or email us at CustomerService@GunGoddess.com.