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FAQ's/HELP

SECURITY

Is my order secure?

We are committed to providing a safe and secure shopping environment for our customers. We consider the online security of your payment and personal information to be a top priority. We are dedicated to assuring that:

All payment information, including credit card number, name, address, etc. is encrypted via Secure Socket Layout (SSL) during order checkout. SSL is industry standard technology that ensures that all information sent to us remains private and cannot be read by any third parties during transmission.
All credit card information is processed via a secure payment gateway which protects all personal information. After your order is placed, our system does NOT store your card information. For more information on how we keep your personal information safe, please review our Privacy Policy.

Please note that in addition to placing orders online, you can always place orders for any of our items via phone or fax. Call us and we will help you do that.

Is my personal information secure?

We respect consumer privacy and work to safeguard your personal information, while complying with all United States Federal and State laws and regulations. We view your privacy as an important component of your customer experience and ensure that your personal information is handled in a safe and responsible manner. For additional details, please see our Privacy Policy.

ORDERING

Can I fax in my order?

Concerned about giving your credit card number or personal information over the internet? We don't blame you! We use the highest level of encryption possible to prevent the theft of your information. The blue address bar that you see when you are on the checkout pages, and the lock on the bottom right corner of the page are your assurance of this. However, we realize that some people still would prefer not to send their sensitive information over the internet. To place orders via fax, print out our Fax Order Form here.

You can check your total costs including shipping by selecting the items you want on the web site & adding them to your cart. Then go to the checkout section and enter your zip code. You will be able to see your total including shipping without having to enter a credit card number. We add sales tax for all orders billing or shipping to Nevada.

What forms of payment do you accept?

At this time, we accept MasterCard, Visa, Discover and debit card. We can also make arrangements to receive a money order. We're sorry, but as a small business, we just can't afford the high merchant fees charged by American Express, so we are not accepting American Express at this time. No credit or debit card? Call us at (866)957-1117 and we will figure out the best way to handle your order.

Can I add to an order once it's been submitted?

Possibly. In general, orders are sent immediately to our warehouse and suppliers for fulfillment, and it would be difficult to find and pull your order. However, please contact us and we will see what we can do.

Can I use more than one coupon code?

Unfortunately, our cart is set up to only accept one coupon code at a time. If you are lucky enough to have more than one coupon code, you will need to decide which one would give you the best deal. It's a good thing we have lots of great items, so come back and shop again, and use those extra coupons!

Why am I having trouble creating an account and/or submitting an order?

To create an account or place an order on our site, your browser must be set to accept cookies. A cookie lets us recognize you the next time you fill out an order on our site. To prevent your personal information from being read by other web sites, our cookie is a unique, encrypted string that contains no personal information. You may purge our cookie from your browser at any time. However, you will have to receive a new cookie if you wish to place an order through our web site. We use cookies only as an aid to process your order.

Whether or not you encounter online ordering problems, you are welcome to call us at (866)957-1117 to place your order.

RETURNS

How can I return items?

If you're not satisfied with your order, you may return most items within 30 days of purchase to receive a refund or credit. Certain products cannot be returned or refunded. Please review our full returns policy.

GIFT WRAPPING

Do you offer gift wrapping?

At this time, we do not offer gift wrapping. However, we are working on it, and hope to bring you this options in the near future.

WHOLESALE PARTNERS

Can I buy your products at wholesale prices?

We stock many products that we source from other manufacturers, and we may not be able to wholesale these items at this time. However, we would be happy to work with you on our original brand items such as t-shirts, caps, towels, and any logo items. Please contact us.

INFORMATION

What’s the best way to stay informed about new products, specials and promotions?

Add your email address to our mailing list. Trust us, we hate spam too! We promise to only email you every now and again (we are planning on monthly emails) when we have something worth telling you. We respect your privacy and promise to never sell or share this information.